How do we perform preventive maintenance on the human operating systems to match the preventive maintenance and performance of our technical equipment?
“As the modern warfighting environment grows faster, more complex, and technical, the speed and complexity of the combat environment has increased the need for a greater focus on the human network and collaborative response. Addressing mindset is different from established approaches to performance improvement because it focuses on shifting the underlying driver of behaviors.”
CDR George Howell, Commander, USS Missouri, USN
As the Commander of a nuclear-powered submarine, CDR Howell knows the importance of checklists and compliance with standard operating procedures to ensure the safety of his crew. Yet he also knows that doing the right “task” or behavior is not enough to ensure optimal performance and safety. The key factor is having everyone on the team do their tasks in a way that is helpful for others on the team. This comes from understanding how mindset drives the impact of their behavior. Read how he has operationalized this change in the crew of the USS Missouri.