Learning Core Leadership: See the Problem You Don’t See
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Change is Hard: Leadership is Harder
Do you know how to create an agile, innovative, and dynamic culture? “In some sense, we are constantly being promoted to “our level of incompetence” – our ability to see those we are responsible to and for as people and not as objects. The more we have responsibility for, the more we are invited to
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Just Culture is not “Just” Culture – it’s Shifting Mindset
Why have we made so little progress in patient safety over the last two decades despite the enormous focus and resources to do so? Could we have been focusing our efforts on the wrong thing? “To achieve a Just Culture and achieve the safety, quality and patient satisfaction goals of healthcare, we have recognized that
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Improving Provider Resilience by Reestablishing Connection: Moving from Self-Awareness to Seeing-Awareness
Why are healthcare providers, some of the most talented, dedicated, intelligent and accomplished individuals, in droves finding more in their practice of medicine to be causing burnout? “Shifting inward is not an indictment of a self-focused or self-preservative desire; yet it is a shift toward being less effective in our efforts, less connected, and finding
Start the Right Way: Transforming Medical Education
Is there something our medical education and practice approach/system/environment does that drains the energy and passion for serving others from providers? “In my own experience as a medical student, resident, fellow, and surgical attending, I have seen the stress of medical education and practice constantly shift the focus of students and providers from helping and
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Resolving Conflict in Real Time: Operationalizing Culture Transformation in Deployments
Do we believe that people wake up looking for conflict? Or is it something about the way we go about solving problems that creates conflict? “In most cases, conflict arises irrespective of the approach to systematic approaches, i.e. root cause, cause–effect analysis (Ishikawa), critical event analysis, or any other term, because those do not account
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Behavior Training is Not Enough: Empowering Middle Managers by Shifting Mindset
Senior Leaders often aspire to change their organizations by adopting new process improvement initiatives or accountability methods – do these really get to the front line? How do you really make culture change happen with these new strategies and frameworks? “When mid-level leaders are empowered and engaged in shifting their own mindset, the improvements in
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Leading the Transformation to Health for All in Correctional Care
Is it crazy to think that our own well-being is tied to how we see the well-being of others? Can it be that we have a greater ability to improve our own lives when we look to help others? “To truly transform the health outcomes for the incarcerated and the corrections officers, a shift in
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Mindset First, Strategy Second: Finding the Savings and Performance Improvement in the Transformation to Health
How do you turn a $20M deficit into a $36M surplus in 18 months? By trying new strategies? Or helping your people do more? “In command positions, we mostly do not lack the key knowledge, strategy, or resources to succeed. The key resource, though, that is often underutilized is the human operating system.” COL David
Improving Readiness: Preventive Maintenance of the Human Operating System that Drives Readiness and Lethality
How do we perform preventive maintenance on the human operating systems to match the preventive maintenance and performance of our technical equipment? “As the modern warfighting environment grows faster, more complex, and technical, the speed and complexity of the combat environment has increased the need for a greater focus on the human network and collaborative