Why over the past 20 years, with all the resources, frameworks and countless hours spent on improving, have we failed to make substantial improvements in patient safety and health outcomes? Are we possibly focused on fixing the wrong things?
“The transformation to health and readiness for individuals and organizations, while structured in common strategies, metrics, and process improvement frameworks used throughout healthcare, will not be achieved or sustained without a shift in mindset.”
CAPT Jason Woo, USPHS (Ret)
As Mark Chassin, current President and CEO of The Joint Commission and an original co-author of the 2000 Institute of Medicine’s “To Err is Human” report recently noted: “After the past 20 years of efforts to improve, who is satisfied with the current state? If we’re not satisfied, we need to change the way we have been going about improvement. We cannot continue to use the same methods and expect different results.” (“To Err is Human: The Next 20 Years,” Nov 2019) To continue to focus on behavior change without focusing on shifting the underlying mindset will continue to net us the same results. Learn how by focusing on addressing mindset we are finally tackling the underlying driver of what determines our outcomes and impact on health.